Return & Refund Policy
At Opal Glow, we value customer satisfaction. If you are not happy with your purchase, we offer easy returns and refunds under the following conditions:
Eligibility for Return & Refund
✅ The product must be unused, unopened, and in its original packaging.
✅ The return request must be made within 7 days of delivery.
✅ Proof of purchase (order receipt) is required.
Non-Returnable Items
❌ Used or damaged products due to customer mishandling.
❌ Products returned without original packaging.
❌ Items purchased under discounts, promotions, or sales.
How to Initiate a Return?
- Email us at opalglow0@gmail.com with your order details and reason for return.
- Our team will review your request and provide return instructions.
- Once we receive the returned item, we will process your refund/exchange within 5-7 business days.
Refund Policy
- Refunds will be processed via original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a free replacement.